Cardinal Jewels offers a simple and easy 48 hours return policy to our customers. You can conveniently return or exchange any item within 48 hours from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery. Also please create an unboxing video of the package.
All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without Return tags will not be accepted.
Subsequent to us approving the return pick up based on the images and unboxing video you have shared, your package will be picked up by our courier partner at no extra cost to you, within 2-3 business days.
Once the item is received by us, we will refund the amount of that item either Paytm wallet /Google Pay transfer in your account or we can do an online refund via NEFT within 2 business days.
NOTE: The shipping charge is not refundable. A flat fee of INR 100 will be charged from the refund amount to compensate for shipping.
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements:
- The items should be unused and unwashed for hygiene reasons.
- The product should have the original packaging and tags in place. Items without the original tags will not be accepted.
- They should be returned within 48 hours from the delivery date.
- In case you receive a damaged/defective, Cardinal Jewels should be notified within 24 hours of receipt. We may request you to share snap shot at [email protected]
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
- Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
In case of orders where reverse pick-up may not apply, customers can self-ship the items to cardinaljewels.com. A full refund will be provided in this case.
You can return or exchange an item online at cardinaljewels.com by following the below steps.
- Log in to the ‘My Account’ section at cardinaljewels.com
- Choose the order that needs modification.
- Select the product to return or exchange and fill in the required information.
- You may reach us on +91-8826705983 (text or WhatsApp only) for taking return request. You may also email us at [email protected] for any requests.
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with.
Mention the order details & complete shipping address on the packet as stated below –
- Order Number, Product Name & Return Reference Number
- Shipping Address: Cardinal Jewels, A-56, D.K. Road, Mohan Garden, New Delhi – 110059
*Please read the return policy carefully before returning an item.
Terms & Conditions
This Return Policy applies to all items purchased directly from cardinaljewels.com (with the exception of Personalized items, discounted and free gifts unless there is a product defect). The policy is subject to change. Hence, please visit our website cardinaljewels.com for the latest policy.
You can exchange an item purchased on www.cardinaljewels.com with the same item or another item, however, all exchanges are subject to stock availability. Once an exchange request is fulfilled, another one will not be accepted under any circumstances.
You can select an item of similar value as well from our catalogue.
For any other queries, you can speak to our customer care team either by texting us on +91-8826705983 or by e-mailing at [email protected]
Please have the below information ready before you call customer care or mention the same in the email:
- Order Number
- Registered E-Mail ID
- Product Name
- Pick-Up Address